Service Details
Turn your years of customer support tickets into a permanent, intelligent FAQ system — powered by AI.
Capture the hard-earned knowledge inside your support history to improve self-service, accelerate agent training, and scale support operations.
Why you Need this Service
Why you Need this Service
Most support teams are sitting on a goldmine of valuable insights — hidden in old tickets. Without an automated way to extract this knowledge, teams waste time repeating answers, lose critical know-how when staff leave, and struggle to scale effectively.
Perpetual FAQ Builder transforms your historical support data into a clean, living FAQ resource — saving time, reducing costs, and preserving institutional knowledge.
Preserve Institutional Knowledge
Preserve Institutional Knowledge
Future-Proof for AI Chatbots
Future-Proof for AI Chatbots
Reduce Support Ticket Volume
Reduce Support Ticket Volume
Minimize Onboarding Costs
Minimize Onboarding Costs
Train Agents Faster
Train Agents Faster
Continuous Knowledge Growth
Continuous Knowledge Growth
Improve Customer Experience
Improve Customer Experience
No Disruption to Current Systems
No Disruption to Current Systems
Why you Need this Service
Most support teams are sitting on a goldmine of valuable insights — hidden in old tickets. Without an automated way to extract this knowledge, teams waste time repeating answers, lose critical know-how when staff leave, and struggle to scale effectively.
Perpetual FAQ Builder transforms your historical support data into a clean, living FAQ resource — saving time, reducing costs, and preserving institutional knowledge.
Preserve Institutional Knowledge
Future-Proof for AI Chatbots
Reduce Support Ticket Volume
Minimize Onboarding Costs
Train Agents Faster
Continuous Knowledge Growth
Improve Customer Experience
No Disruption to Current Systems
What We Do
We help support teams transform their ticket history into a living knowledge base — without disrupting their current workflows.
Our AI-powered FAQ Builder scans past tickets, extracts the most valuable answers, and continuously updates your FAQ system — saving time, reducing ticket volume, and preserving institutional knowledge.
What We Do
We help support teams transform their ticket history into a living knowledge base — without disrupting their current workflows.
Our AI-powered FAQ Builder scans past tickets, extracts the most valuable answers, and continuously updates your FAQ system — saving time, reducing ticket volume, and preserving institutional knowledge.
Why we are your best choice
Why we are your best choice
Proven Results
Our system has already helped support teams preserve years of valuable knowledge — while reducing repeat tickets and onboarding time.
Proven Results
Our system has already helped support teams preserve years of valuable knowledge — while reducing repeat tickets and onboarding time.
Purpose-Built for Support
We focus 100% on helping support teams scale smarter — not on generic AI tools that miss the nuances of real customer service.
Purpose-Built for Support
We focus 100% on helping support teams scale smarter — not on generic AI tools that miss the nuances of real customer service.
Client-Centric Flexibility
We tailor the FAQ Builder to match your exact needs — including your knowledge base structure, escalation rules, and language preferences.
Client-Centric Flexibility
We tailor the FAQ Builder to match your exact needs — including your knowledge base structure, escalation rules, and language preferences.
Continuous Learning
The system improves with every solved ticket — ensuring your FAQ library stays fresh and relevant over time.
Continuous Learning
The system improves with every solved ticket — ensuring your FAQ library stays fresh and relevant over time.
Fast, No-Disruption Deployment
Our solution integrates seamlessly with your existing ticketing systems (Zendesk, Freshdesk, etc.). You’ll see value fast — with no downtime.
Fast, No-Disruption Deployment
Our solution integrates seamlessly with your existing ticketing systems (Zendesk, Freshdesk, etc.). You’ll see value fast — with no downtime.
Future-Proof Knowledge Foundation
The FAQs we generate can easily power your AI chatbot, help center, or internal agent tools — making this a future-ready investment.
Future-Proof Knowledge Foundation
The FAQs we generate can easily power your AI chatbot, help center, or internal agent tools — making this a future-ready investment.
Why we are your best choice
Proven Results
Our system has already helped support teams preserve years of valuable knowledge — while reducing repeat tickets and onboarding time.
Purpose-Built for Support
We focus 100% on helping support teams scale smarter — not on generic AI tools that miss the nuances of real customer service.
Client-Centric Flexibility
We tailor the FAQ Builder to match your exact needs — including your knowledge base structure, escalation rules, and language preferences.
Continuous Learning
The system improves with every solved ticket — ensuring your FAQ library stays fresh and relevant over time.
Fast, No-Disruption Deployment
Our solution integrates seamlessly with your existing ticketing systems (Zendesk, Freshdesk, etc.). You’ll see value fast — with no downtime.
Future-Proof Knowledge Foundation
The FAQs we generate can easily power your AI chatbot, help center, or internal agent tools — making this a future-ready investment.
Our 4 Stage Process
Our 4 Stage Process
Our 4 Stage Process
01
Step
01
Initial Ticket Analysis
We securely connect to your ticketing system (e.g. Zendesk, Freshdesk) and analyze historical ticket data — identifying patterns, recurring questions, and key knowledge gaps.
Step
01
Initial Ticket Analysis
We securely connect to your ticketing system (e.g. Zendesk, Freshdesk) and analyze historical ticket data — identifying patterns, recurring questions, and key knowledge gaps.
01
Step
01
Initial Ticket Analysis
We securely connect to your ticketing system (e.g. Zendesk, Freshdesk) and analyze historical ticket data — identifying patterns, recurring questions, and key knowledge gaps.
02
Step
02
AI-Powered FAQ Extraction
Our AI models process the ticket history, extracting high-quality FAQ candidates while ensuring clarity, accuracy, and consistency. We match questions with clear answers — ready for human review or direct publishing.
Step
02
AI-Powered FAQ Extraction
Our AI models process the ticket history, extracting high-quality FAQ candidates while ensuring clarity, accuracy, and consistency. We match questions with clear answers — ready for human review or direct publishing.
02
Step
02
AI-Powered FAQ Extraction
Our AI models process the ticket history, extracting high-quality FAQ candidates while ensuring clarity, accuracy, and consistency. We match questions with clear answers — ready for human review or direct publishing.
03
Step
03
Knowledge Base Integration
Once your initial FAQ set is ready, we help you integrate it into your preferred knowledge tools — Zendesk Guide, Notion, Confluence, internal docs, or even your chatbot. No manual copy/paste required.
Step
03
Knowledge Base Integration
Once your initial FAQ set is ready, we help you integrate it into your preferred knowledge tools — Zendesk Guide, Notion, Confluence, internal docs, or even your chatbot. No manual copy/paste required.
03
Step
03
Knowledge Base Integration
Once your initial FAQ set is ready, we help you integrate it into your preferred knowledge tools — Zendesk Guide, Notion, Confluence, internal docs, or even your chatbot. No manual copy/paste required.
04
Step
04
Continuous Learning Loop
After launch, our system continues monitoring new solved tickets — automatically suggesting new FAQs and updates. Your knowledge base stays fresh and grows over time — without additional effort from your team.
Step
04
Continuous Learning Loop
After launch, our system continues monitoring new solved tickets — automatically suggesting new FAQs and updates. Your knowledge base stays fresh and grows over time — without additional effort from your team.
04
Step
04
Continuous Learning Loop
After launch, our system continues monitoring new solved tickets — automatically suggesting new FAQs and updates. Your knowledge base stays fresh and grows over time — without additional effort from your team.